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Privacy Policy

Last updated: 21 October 2026

Saddex Ltd ("we", "our", "us") operates the Strelo Car Wash CRM platform. This policy explains how we collect, use and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Data Controller: Saddex Ltd

Registered in: England & Wales

Contact: hello@strelo.app

2. What Data We Collect

We may collect and process the following personal data:

  • **Account data:** name, email address, business name, phone number, address
  • **Usage data:** pages visited, features used, login timestamps
  • **Payment data:** processed securely by Stripe — we do not store card details
  • **Customer data you enter:** vehicle registration numbers and customer visit records that you add to the system as a vendor

    • 3. How We Use Your Data

    We use your personal data to:

  • Provide and maintain the Strelo platform
  • Process your subscription payments via Stripe
  • Send important service notifications and updates
  • Respond to support requests
  • Comply with legal obligations
  • Improve our services through aggregated analytics

    • 4. Legal Basis for Processing

    We process your data on the following legal bases:

  • **Contract performance** – to deliver the services you have subscribed to
  • **Legitimate interests** – to maintain platform security and improve our services
  • **Legal obligation** – where required by law
  • **Consent** – for optional analytics cookies (you may withdraw consent at any time)

    • 5. Cookies

    We use cookies to:

  • Keep you logged in (essential session cookies)
  • Understand how users navigate the platform (analytics cookies, with your consent)

    • You can manage your cookie preferences at any time via the banner shown on our website. For full details, please refer to our cookie settings.

    6. Data Sharing

    We do not sell your personal data. We may share data with:

  • **Stripe Inc.** – for payment processing
  • **Infrastructure providers** – for secure hosting and storage
  • **Legal authorities** – if required by law

    • All third parties are contractually bound to protect your data and may not use it for their own purposes.

    7. Data Retention

    We retain your data for as long as your account is active, or as required to fulfil legal obligations. On account deletion, personal data is removed within 30 days unless otherwise required by law.

    8. Your Rights

    Under UK GDPR, you have the right to:

  • **Access** your personal data
  • **Rectify** inaccurate data
  • **Erase** your data ("right to be forgotten")
  • **Restrict** processing
  • **Data portability**
  • **Object** to processing based on legitimate interests
  • **Withdraw consent** for analytics cookies at any time

    • To exercise any of these rights, contact us at hello@strelo.app.

    9. Data Security

    We implement appropriate technical and organisational measures to protect your data, including encryption in transit (TLS), access controls, and regular security reviews.

    10. International Transfers

    Our services are hosted in data centres within the UK and EEA. Where data is transferred outside these regions, we ensure adequate safeguards are in place.

    11. Changes to This Policy

    We may update this policy periodically. We will notify you of material changes via email or an in-app notice. Continued use of the platform after changes constitutes acceptance.

    12. Contact & Complaints

    For any privacy queries, contact us at hello@strelo.app.

    You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at [ico.org.uk](https://ico.org.uk).

    © 2026 Saddex Ltd. All rights reserved.